Originally Posted by
binman
I though I would update the thread with the response from BA following an email with the pictures to customer relations.
I had a call earlier today and there were profuse apologies and assurances that the experience was not to their normal standards.
The offered a total of 2500 Avios per passenger per flight so a total of 20,000 for the family account. Pretty poor in my view.
Didn't you challenge the compensation offered and if so what was their excuse?
Also it is good to see they called you directly and not just send you a standard email.