I had an FFP issue with QR flights crediting to my account (they had been upgraded using Q Credits). I was able to resolve the matter by engaging in e-mail contact with a real person, who spoke my language beautifully, & dealt with my issues respectfully & professionally. All within a couple of days of raising the matter.

Welcome to the world of BA Executive Club (and I NEVER thought I would say that). Bye bye QRPC, you had served me well for a few months but those days are LONG gone. Welcome to the dark side, its nicer here