Originally Posted by
M.dA.R.
as has already been said on this thread, people should report to
[email protected] any inconsistencies or mistakes in the processing of a claim and the overall BRG Program’s failure to deliver its promised outcome, including failure to reply within 24 hours.
I sent an email pertaining to the inconsistencies in the execution of the T&C. I attached three approved Marriott claims using otel.com via hotelscombined and the reply from the SPG LNF team indicating they don't care about the inconsistencies. Anyway it will be interesting to see what the response will be.