A change of plans meant I had to stay a night somewhere, so I had a look on the IHG app and rates locally were pretty high.
A hotel near the airport suited me fine so used 20k points rather than pay over £210 for the night.

Reservation made, email received, app showed it and the points were deducted.
Turned up at the hotel about 5 hours later and they've no record of it.

They said they had no rooms yet at least 6 reward rooms were offered.

The app now only shows a stay 2 days ago (when I look at upcoming bookings - will probably change when the points post) but will pull up the booking if I enter my surname and the booking reference.

Is this some sort of cock up or just the hotel getting perhaps a last minute cash booking etc. that was more lucrative? (The hotel isn't selling any rooms now but was fine for cash or points sales when I made the booking)