Originally Posted by thecoogan

So, earlier today I paid £10 to hold a booking on my BAEC account for my wife and infant until I had arranged my flights with my work travel office.

Going through the booking now I selected my wife and son as the travellers. Once the booking was confirmed it all went a little strange... both names on the booking are incorrect. It's showing as my details "Mr FirstName Surname" instead of my wife and my infant son as randomly "M R Two" + Surname. No idea where it has gotten the M R Two from at all...

I selected correctly my wife and son so am now confused with what's happened with the booking. Any advice? Any call centre open that I should speak or should I speak to the UK office tomorrow morning?

Finally if I cancel the flight within the 24 hours as mentioned on the email "Please check the details of the items purchased are correct. If you have made a mistake, you may cancel your flight booking and claim a refund without penalty, up to 24 hours from when you made the original booking. Refunds under these circumstances can only be requested by calling our contact centres." would that mean I would lose the fare I held. It's currently £400 up now.

Thanks