Originally Posted by
DCP2016
Yeah every other argument aside, this could've been resolved peacefully by the pilot just saying politely "could you please quiet down a little?" or speaking to the FA (he is a pilot after all, they would take his remarks safely).
Perhaps he did and they didn't hear him since they were speaking so loudly they could barely hear him.
Since they didn't listen to him since they refused to be intimidated, what makes you think they would have listened had be been more polite?
Self-centered people tend to remain self-centered no matter how polite one is.