Originally Posted by oopsz

Hi All,

I booked a united flight using UR points through the portal (for argument's sake, it was 10,000 points). I originally booked it because it was a nonstop flight with times that worked for me - 6 PM departure, 7:30 arrival.

United has cancelled that route and rebooked me with a 35 minute connection in Chicago. It's now a 2 PM departure and a 6 PM arrival. These times don't work for me. I can fly southwest nonstop to a nearby city and drive in less time.

I am certain that I can call United and get them to refund the ticket based on the schedule change. But I assume it will refund to Chase.

Will Chase credit me back my points if they do so? Is there a process by which I can request my points back after the airline refunds the ticket?

Thanks all.