Qwkynuf

Back in 2004 or so, a customer that I supported had a break in and one of the things that was stolen was a print server computer with several proprietary interface cards and license dongles. I had to make arrangements with the software company for a replacement (and then I had to configure that replacement onsite). For the low, low price of $40,000, the company put one of their employees on a plane in San Diego with our server as a carry-on. They flew up to PDX, took a cab to my customer's location 4 miles from the airport, had me sign for it, and left in the same taxi.

It wasn't until I had the new computer plugged in that I learned that the customer had not ever backed up the configuration (as they had agreed to in the original Statement of Work), so I had to recreate dozens of custom data transforms from memory. I ended up being inside of their building for 40 hours straight.

I can't remember what we charged them for my time, but it wasn't enough