Originally Posted by
phltraveler
Alright, I'm going on borderline abuse by reviving a thread that's 2+ years old, and the FT mods might give me an appropriate slap on the wrist for doing so. Especially since I'm replying to myself as the last person to post ITT.
But I am absolutely gobsmacked to get an upgrade email from UA today. In four years of flying UA and receiving a good deal of CPUs, I am absolutely bewildered to receive an email confirming an upgrade with no change in preferences and settings.
More importantly, I wanted to ask if this was a unicorn moment where the UA IT aligned or an area where UA IT actually improved.
(Side note: I still deeply distrust UA's SHARES implementation, and even if I got emails 95%+ of the time telling me "tough luck pal" I'd prefer that to not knowing if I missed the normal upgrade procedure before T-24).
I always receive an e-mail from United about upgrades (if the upgrade did not happen at the time of booking) - for MUAs, GPUs, RPUs and CPUs.
I also get the e-mail telling me 24 hours before the flight if the GPU/RPU did not come through and reassuring me I am on the list.
In contrast I do not always get the e-mails with my reservation after it is ticketed.