I am hoping you can help me. I have been trying to get in touch with Emirates for nearly five months now but have not had anything other than automated replies. Does anyone have any suggestions?

Here – in brief - is the problem: I took several flights in F last year, several of which were downgraded and one was delayed for 24 hours. My TA at the time contacted EK and was in negotiation (and according to his last message, close to coming to agreement) about compensation (most likely some UG vouchers). Unfortunately my TA got cancer and is no longer working or responding to emails (I fear the worst).

I contacted EK about the above through their website (complaints@) and received an automated reply saying it could take a month but that was 5 months ago. I have since 1) sent another message (same issue), 2) contacted my local EK office, who told me they can’t contact anyone different than me but would send a message to the same address on my behalf (no response), 3) called the EK office in UAE (same reply as the Auckland office).

I’m about to book my travel for the rest of the year and would like to use EK but really need to get a response from someone at the company.

I’m getting a bit desperate. Does anyone have any suggestions?