Originally Posted by
JonasCLT
Checked into autograph collection hotel today and was informed by check in agent my rate did not qualify for executive lounge access. When I asked what about being Platinum Premiere, he said still no because of the room rate.
This is my first time in any country being denied lounge access in a hotel that has one. I'm using my corporate rate booked through marriott.com and accessed lounges everywhere else the same way.
Is this in line with Marriott rules?
In another thread, I see that you checked in at THE PLAZA Seoul, Autograph Collection.
By all means, talk to a manager and insist on lounge access for the rest of your stay and compensation equivalent to $100 USD, as guaranteed by Marriott.
Someone at the hotel is making up rules. Maybe it's the front desk agent who checked you in, or maybe that's how the agent was trained under local management direction. Not acceptable in either case.