FlyerTalk Forums - View Single Post - Denied Lounge Access Based on Room Rate
View Single Post
Old Jun 6, 2018 | 10:59 pm
  #4  
Kacee
A FlyerTalk Posting Legend
30 Countries Visited
1M
All eyes on you!
10 Years on Site
 
Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,000
Here's the Guaranty:

Guaranteed Concierge/Executive/Club/Signature Club Lounge Access* for Platinum and Gold Elite members plus one guest at JW Marriott®, Autograph Collection®, Renaissance Hotels®, Marriott® Hotels and Delta Hotels® during normal hours of operations. Lounge offers light snacks and daily continental breakfast. Resorts are excluded. This benefit only applies to the one guest room in which the Gold Elite member or Platinum Elite member is staying.

Continental breakfast is available 7 days a week for Platinum and Gold Elite members plus one guest in the Concierge/Executive/Club Lounge at JW Marriott®, Autograph Collection®, Renaissance Hotels®, Marriott® Hotels and Delta Hotels®.* In Europe, hotels without a Lounge offer a daily choice of breakfast for two in the restaurant or 750 points. This benefit is not applicable when breakfast is included in the rate. In the U.S. and Canada: any time the Lounge isn't open, Platinum and Gold Elite members are entitled to a daily choice of continental breakfast for two in the restaurant or 750 points. A limited number of hotels in the U.S. do not provide free continental breakfast in the hotel restaurant in the event the Lounge is closed, but do offer 1,000 points in lieu of breakfast.

If complimentary continental breakfast (or exceptions as outlined above) is not offered, Elite members will be compensated $100 USD for the inconvenience. Hotels outside the U.S. will pay the equivalent in local currency.
Kacee is offline