Originally Posted by
tmac100
As I said, I don't have twitter nor facebook.
In the time it's taken you to start and contribute to this thread, you could have set up a Twitter account, sent BA a DM, and received a call back, providing them with the required CC CVV (or whatever other information they need).
I understand it's annoying that you have to do that, but at this point it might be an idea to focus on how best to get the result you need quickly, rather than on how to complain to the CEO of IAG. By all means complain, but it's probably better to do that after you've got BA to fix the issue at hand.