Originally Posted by ctporter

There was a Chinese woman traveling from PSC to SEA to PEK. I was scheduled on her PSC SEA flight, and was at the GA stand waiting to talk to the GA bout changing my seat. PSC is a small station where the GA also meets the flight (guides plane in, rolls up stairs, runs the yellow safety tape, etc) This poor woman was thinking she had missed her flight (it was about 15-20 minutes late) and kept showing her boarding pass and her phone (she wanted them to talk to her son who could tell her what was going on). It was obvious she was scared and the poor GA kept trying to reassure her she was fine, her connections were ok - she had plenty of time in SEA to get to her DL gate, but the woman just did not understand and grew visibly upset when the GA explained she had to leave to greet the plane. So, I stepped in and talked to her son, explained what was going on and told him I would walk her to her gate at SEA (SEA was my final destination and I was planning on taking an Uber home so I had lots of time to do this) and he translated that to her. So was obviously very relieved. I even called DL to ask if someone speaking mandarin would be at SEA and if I could bring her over to them if so. They made a note on her record about possibly needing a translator. Once we got over to the A gates she asked a young man if he spoke mandarin, he did, and he offered to take her to her plane as it turns out he was on her flight too. Because others have helped me out when I have been lost I make it a point to try to help others as much as I can. Airports can be confusing even to experienced travellers!