Originally Posted by
SDQBound
ATL has gone from not so good to very bad recently. When flying within the US, most of my flights are now through ATL and in the last 3 months I've been disappointed many times. I'm starting to believe that my PNR has a "Skip this passenger" flag because it seems to be the norm that now I am skipped and my upgrade given to someone else below me on the list or to a standby. My only positive experience (but not so positive for anyone else in the list) was on an ATL-FLL flight were I waited until T-10 and was given a FC seat, the list had more than 10 people and 5 seats went empty.
Too bad I cannot send a message to DL because since my address I'm based in France, the messages are sent to Air France, who acknowledge the message 3 months after they receive it and do nothing with them.
You can call the DL post-flight customer service number in ATL.