Originally Posted by
X-ON
I got a denial for amoma.com stating that different cancellation policies , deposit etc. However I got approval from MR using the same rate type but at a different hotel (obviously). Interestingly I mange to get a supervisor to escalate to his supervisor in order to get clarification from the MR teams. I attached my approval mail from MR. He agreed that the same practice must prevail at both the MR and SPG legacy teams.. What a major mess this has become, the person responsible for the merger of LNF/BRG should not be allowed to continue.
So I got an answer and my claim was approved.
Dear Mr. X-ON,
Thank you for your patience while we waited for clarification on the flexible policy regarding Amoma.com. I appreciate the opportunity to assist you.
I would like to begin by saying you are correct. We were taking the Amoma.com cancellation policy literally and we should have been treating it more flexible. Thank you for bringing the discrepancy to our attention. That being said, I am pleased to advise your claim is approved.
Probably its hoping too much, but you would under normal circumstances believe they start to try to converge the practice of SPG LNG and MR LNF, but given how this has been executed from the start ... I am skeptical we will see ....