Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 10,071
To the extent a component of quality is reliability, then I would agree, since UA and DL are much closer to each other in this respect than in years past, much to my satisfaction.
However, I don't see how one can spin the continued soft product cuts into an indicator of higher-quality service...