Originally Posted by ejay

I've had a few bookings with IHG which I've had to cancel - well within the allowed cancellation period. Once cancelled, I received the email with a cancellation number and just assumed that the points would be reinstated to my account. I was surprised to see only the original deduction of points, without the reinstatement, several months after the cancellation. There's an online form to fill out through the IHG website. It's easy to do, the response was quick, and the points are now back in my account. If I hadn't noticed, the points would never have made their way back into my account. The lesson is to always pay attention to the details.