Originally Posted by
kaizen7
I though suite upgrade is already included for platinum elite? Why have to make separate promotion?
It is, but it is difficult to get properties to do it. Sometimes it's because a Marriott and Renaissance property, especially older ones in North America, don't have suites (or don't have more than 1-2 suites). Other times it's because they claim a suite isn't available, even though Marriott's booking channel says suites are available. Increasingly, many properties with suites don't even advertise them so you actually don't know. Regardless, I haven't found many suites in North America to be that desirable.
Originally Posted by
CJKatl
The policy in the T&Cs is " Upgrades may include rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities, rooms on Executive Floors, or suites." The Asian policy per the website is Plat members are entitled to a suite when available for stays of three days or less. As a practical matter, many of us always get suite UGs in Asia because of this policy where in the US you are more likely to get a CL level room or a room with a better view.
My favorite excuse from a front desk clerk is when they claim I've been upgraded to a room on the club/executive/concierge/M Club floor even though I booked that category of room in the first place.