Data point for a personal Gold MR card that did not receive points after surpassing $1500 in late January/early Feb. After waiting over 12 weeks, Amex was contacted and the rep said that since it was a repeated churn, that the 25,000 MR welcome points would not be awarded. But, it looks like after Amex ran one of their reconciliation sweeps, the welcome points did post anyways, a few days ago.
Takeaways:
- Don't give up hope, in spite of what a rep tells you. They may just read from their CSR guide to give you a fixed answer, and instead of taking it to the next step to put the policy into effect and ensure that you don't get the bonus, they instead end their shift and leave your card profile intact.
- Be patient and wait for the points to post, at least until Amex runs their latest sweep to reconcile all the recent new accounts, vis-a-vis signup source codes, accumulated purchases/refunds and the 90-days from approval dates.
- There may have been a larger than usual number of new applications from earlier this year, due to the rash of new signups that were trying to get one last application in before the well-predicted changes to the Amex MR cards (particularly the Business Plat MR card). Perhaps there were so many new applications that had queued-up, and so it required a second sweep to finally process all the extra new cards.