Originally Posted by
X-ON
I got a denial for amoma.com stating that different cancellation policies , deposit etc. However I got approval from MR using the same rate type but at a different hotel (obviously). Interestingly I mange to get a supervisor to escalate to his supervisor in order to get clarification from the MR teams. I attached my approval mail from MR. He agreed that the same practice must prevail at both the MR and SPG legacy teams.. What a major mess this has become, the person responsible for the merger of LNF/BRG should not be allowed to continue.
I agree, but the entirely avoidable error wasn't changing the T&Cs (completely within their rights). The error was then telling us all that they simply want to bring it in line with LNF,
but then being entirely incapable of delivering on that.
IMO they should have just let BRG run until 1 August - even starving it of resource if they must cut costs somewhere - then switch over to LNF once SPG fundamentally ceases to exist.