Refund applies to a deceased passenger only

Prior to commencement of travel:

• In case a passenger has deceased the unused portion of the ticket will be refunded, including Q-surcharge and YR, but excluding OA/OB surcharges and DU-tax (travel insurance)
• When a passenger is unable to travel due to the death of an immediate family member (travelling or not) or due to the death of a travelling companion KLM will waive any advance reservation/ticketing requirements/penalties and service charges when passenger wishes to travel later.
  Start of travel may be postponed maximum 45 days.

Any waiver will also apply to associates with whom the passenger is travelling. Travel will not be permitted on an earlier flight than the originally ticketed; nor will travel be permitted to commence at a fare that has expired.
When necessary, the appropriate difference in fare towards the original ticket will be collected or will be compensated by means of a credit voucher (a non refundable EMD issued by Customer Care).