Check in experience "upgrade"
Me and my family had a nice experience travelling through Heathrow over the school holidays.
As a silver card holder we were using the business class check in area travelling in ET to Geneva. There was a bit of a queue with a number of families being the holidays, but nothing too bad. Maybe took 10/15 mins. When we got to the front one of the managers asked us how long we waited. As we were checking our bags she talked to our kids who are 3 and 5. Once we had checked in she offered "as a special treat" for us to use the First Wing.
She then took us over and explained to the agent in the First Wing that she was "guesting" us through, which of course meant we got to use the flounge.
This was great partly for us to experience the First Wing but also because we got to use a lounge. I would have been unable to use the silver lounge as I can only guest one person.
To be clear, this was just a lounge upgrade. No upgrade to our flight.
I assume they do this occasionally to give us silvers a taste of a better life. Can't think of any other reason.
Anyway it was a great experience and started the holiday of really nicely.
Anyone else had this happen.
Last edited by pondhopper79; Jun 1, 2018 at 11:13 pm
Reason: Title change