My father in law died and this means I need to change some of my upcoming BA and KLM travel plans. I first called BA and they said they would waive all change fees and fare difference to change to another date on the same routing (the ticket was no-changes, nonrefundable ticket) for up to 12 months from original date of travel.

I called KLM and the KLM phone agent said that she would not offer anything except a cancellation of the reservation and a refund of only the taxes. Does this sound like the KLM policy?