Originally Posted by garkster

Emailed yesterday morning regarding incorrect points posting. Received this auto-reply:

Thank you for contacting Marriott!

We have received your email. For your records, the following case number has been created: xxxxxxxx.

We are experiencing higher than normal email inquiries. (emphasis mine)

One of our team members will review your inquiry and respond to you as soon as possible with a personal reply.

Thank you for choosing Marriott!

So far, no actual response; I'm expecting that I will have to call.