FlyerTalk Forums - View Single Post - Unfortunate need to cancel flights
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Old May 31, 2018 | 9:01 am
  #11  
NickB
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Originally Posted by callum9999
AA let me change the dates free of charge when my mum died between booking a flight and flying it (discount economy with no flexibility). They were easy and sympathetic to deal with on the phone and just wanted me to email in a copy of the death certificate. Nor were they fussy about what dates I changed (they weren't conflicting with funerals or anything - I just didn't need to come back so soon anymore).
Sorry to hear about your loss, jmacconnacher .

I had a similar expeirience to callum9999 when my mother died. It was an award ticket rather than a revenue one but they let me cancel it with a full refund and waived redeposit fees. I would suggest that you call AA and see what they say. i would be surprised if they did not try to be helpful.
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