Originally Posted by
carrotjuice
In fairness I got through to a live person after holding for 7 minutes (yes, I was keeping track!) and the person could see that I had submitted an online claim, retrieved it, and posted the stay manually. The total points refreshed on my MR account (both online and app) instantly, although the actual transaction reflected only a day later (perhaps via a daily refresh).
Yes, what we see on the web is feed by the back-office systems that get updated on different schedules depending on the transaction. It's havoc when this connection fails and it takes time to get it back on track.