Originally Posted by
Pamplona
To be noted that the staff was not AF/KL, but an airport staff subcontracted by many airlines.
This is congruent with many past experiences: Quite sadly, it would appear, indeed, that we get better, more consistent service, when the Ultimate service is handled by a third party contracted by AFKL, compared with full-fledged AFKL staff (which does not mean that there are no good people at AFKL, helpful and eager to do well).