Originally Posted by
catharsis
This is an almost-perfect summary of my own opinions .... if you had segued into a rant about Resort Fees I would have thought you were reading my mind!
Resort fees! For the life of me, I don't understand why they just don't roll everything into the rate. Charging extra for having a pool!
That being said, I've now hit around 75 actual nights so far in 2018. I've mostly given up on legacy SPG properties for now since I find the lying to the guest culture to be roughly equal to the upgrade the guest culture. I'm hoping that after August 1, they'll be able to distinguish between levels of plats (which it seems like they can't do now) and perhaps prioritize guests. Legacy Marriott properties continue to mostly provide published benefits. On the other hand, I'm not seeing increased awareness of different levels. As a general rule, if they recognize me as a Platinum Premier, I know I'll get a suite. If they recognize me as a Platinum, I know I usually won't. For example, all three properties (two Marriotts/1 Renn) this week have welcomed me as a Platinum and told me they are upgrading me to the top floor....No one, so far in 2018, has recognized that I am a M0 (Ambassador).
I know we have one SPG Ambassador level who reports excellent experiences that I might attribute to being a high value, high maintenance, guest. On the other hand, I'm a high value, low maintenance guest. If I call my ambassador (which I have done one time in 2018), I suspect she will help me out. If I email her (which I have done a couple of times in 2018), I'm confident she will help out. I get asking for help with family vacations or complex awards and presume I'd get that help if requested. With at least 200 actual stays since becoming an M0/Charter Ambassador, I've only had someone catch it on one occasion.
But ,,, other than that one poster (who is really talking about SPG, I don't know of anyone on the Marriott side who has reported an Ambassador doing anything proactively. That doesn't mean that I don't get notes or unexpected food/wine in my room from Marriott GM's ... but I don't know of any poster on her that reports a Marriott Ambassador doing anything that has not been requested.
So ... does anyone have any experience with a Marriott Ambassador doing something that has not been requested? Has anyone had a Marriott property recognize their Ambassador status?