Originally Posted by C17PSGR

Otherwise, I'm perfectly comfortable carrying a backpack and taking the subway in a foreign city to the RC or a LC or a JW. I just want the front desk to give me the best room they have available and to have done some planning. [snip]
merican Airlines provides published benefits 99.9 percent of the time, legacy Marriott properties provide it 80 percent of the time, legacy SPG properties are 50/50 and often involve Front Desk staff who are following instructions in lieu of program rules, and Hertz only around 25 percent of the time because of poorly trained staff. And, I mainly dropped Hertz in favor or public transit and/or Uber because they don't follow program rules.