Originally Posted by
dtremit
I have always had excellent customer service from National *in person*, but absolutely execrable customer service via phone or email. That experience long predates the Enterprise buyout, so I can't fairly blame them.
Have never had a problem with CS either at location or EC on the telephone. As stated in another thread sometimes for the latter you get one of those working from home reps who may be a bit behind the ball or whatever, but that has proven to be the exceptions rather than rule.
Only problem (if you can call it that) is that since National tends to promote from within the good managers often aren't in place long. They either move up or are rotated out to another location.