As a loyal BA customer, i have been using BA for the past 6 years for my bi annual trips to the US. This past month, due to price, i decided to fly out with AA and come back with BA. Oh my goodness. I do not know why i had been avoiding AA for so long!

They are a far far superior airline to the BA in this class. The fact that you can change your seats from the moment you book, the seats are more comfortable with what felt like more room, the IFA is decades ahead of the BA system,, the food was actually delicious and we had 2 meals and the whole flight was a far more pleasurable experience.

Coming back i was reminded how BA was worse. The seats are cramped (i am 5'1 and was sat next to someone of average height and weight and felt like i was sat on top of him), they are uncomfortable, the IFA was glitchy, the food was terrible (they have bought back crackers but spreadable cheese? LOL), i wasnt given breakfast....

i dont know if the 4 extra centimeters on the cabin bag is worth me going on BA anymore as the price is the same and AA is far better as a Y passenger.

I think BA just lost a loyal customer.