Originally Posted by
pmcg
Was a Dutch chap, can't remember his name, he apologised and I heard mention of 5,000 Avios to one of the other passengers.
I'll do that and lodge a complaint but wont hold my breath.
I get so fed up with cut and pasted Customer Service replies where it is clear they have not even read fully the complaint and don't reply to the points/questions.
yeah I agree where your coming from however if you go through twitter you can discuss service recovery with BA on the phone and if your not happy with it ask to speak to a Duty Manager. The Ba twitter team is 24/7 so you can escalate to a duty manager if need be without waiting for a call back. Lately in my experience they have been great, even if with pre-travel issues as well.... they can be very proactive