FlyerTalk Forums - View Single Post - Terrible Service in FIRST ATL-LHR 27/05/18
Old May 29, 2018, 4:00 pm
  #29  
haroon145
 
Join Date: Aug 2011
Posts: 509
Originally Posted by pmcg
He just explained that the level of service should not be like that but didn't offer any explanation.
I suggested to him that it was perhaps a young inexperienced crew but he did not agree or disagree.

The breakfast thing was quite shocking, lady in 1K complained as she wanted breakfast but by the time they raised windows and cabin lights it was too late, had a chat to her in the Concorde room and she said it was shocking and was off to write a complaint.

If we didn't have ~3 hour layover we probably would have been the same but we had enough time to shower and eat in the lounge.

Another thing that happened in flight was a flight attendant coming from first into the toilet/galley area when the curtains were shut.
She did this just as my wife was coming out the toilet and hit her with a metal tray she was carrying leaving here with a big bruise on her arm.
I'm not cabin crew but even I know to check what's at the other side of the curtain and to watch when coming out the toilet.
did she apologise? I’m interested to know what the CSM replied to all the customers complaining onboard sorry if I’ve missed this earlier in the thread

my advice would be to sent BA a DM on twitter asking them to call you and don’t give much detail. The twitter team also handle cr issues and it would be best to discuss it with them in detail - they are also authorised to give service recovery
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