Originally Posted by Zorak

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IB desperately needs someone in a management position who understands the importance of things like user experience and regression testing, and the will and political capital to enforce associated practices.

Originally Posted by SanDiego1K

This is a timely comment. The person who is responsble for all of IB's travel websites has changed. I am very impressed with their new leader. She has spent the past several months staffing a new team who is tasked with product development for FlyerTalk. As part of that, we are in conversation about how better to take suggestions from members and get them in front of IB staff. It's a new work in progress but I am optimistic.