FlyerTalk Forums - View Single Post - SPG Best Rate Guarantee (BRG) 2018: Success, failure & discussion thread
Old May 27, 2018, 2:45 pm
  #672  
pentiumvi
 
Join Date: Mar 2015
Location: YVR
Posts: 1,085
Originally Posted by jpdx
Correct. And your likelihood of having a claim denied has just increased a lot: An important aspect M.da.R.'s "does not affect you" response fails to acknowledge is the fact that now the room type needs to match exactly. It is very common among the best competing sites to find generic room descriptions like "Standard Room" or "1 Dbl/Twin" while the lowest category on SPG is "Deluxe Twin" or "Wonderful King." Those claims used to sail through, but are currently being denied.
Sigh, that's what I was afraid of.

Maybe it's time to temporarily give up on SPG properties and try my luck over at Marriott. Seems like the agents over there are bit more flexible.
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