Originally Posted by InTheAirGuy

Hey Lallied,

I am a senior executive at Air Canada, charged with the enviable task of working to fix our culture so that it is more customer focused. I read this message, and clearly, it does require some action going forward. I've copied it onto our station manager, with a request that a) it be investigated and b) that a plan for fixing this going forward be sent to my desk within one week.

I will immediately email you with what I learn from both a) and b). Please send me your email address.

Sincerely

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Wait. This will never happen. This is Air Canada. They don't care.