FlyerTalk Forums - View Single Post - MLL agent sitting under "Customer Service" sign says to go to customer service desk
Old May 27, 2018 | 4:39 am
  #23  
InTheAirGuy
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25 Years on Site
 
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,349
Originally Posted by lallied
Eventually it was agreed that there wasn’t anybody in the shower/s and that it probably had been cleaned but somebody would go and check. There was nobody in either shower and the shower I was in was completely dry.
Hey Lallied,

I am a senior executive at Air Canada, charged with the enviable task of working to fix our culture so that it is more customer focused. I read this message, and clearly, it does require some action going forward. I've copied it onto our station manager, with a request that a) it be investigated and b) that a plan for fixing this going forward be sent to my desk within one week.

I will immediately email you with what I learn from both a) and b). Please send me your email address.

Sincerely

----

Wait. This will never happen. This is Air Canada. They don't care.
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