The lack of training really is unacceptable. Nobody really knows how to make anything work. I originally had a three night stay and decided to come one night early so added a night on a different reservation. At check-in I advised them of the two reservations and wanted to stay in the same room. No problem, they would make it into one reservation. Well ... they kept the 3 night reservation and added the first as a line item charge under one of the nights. Of course Honors will see this as a three night stay. I would ask for the Hilton guarantee and ask for a free night but it is a cheap rate and would rather have the credit towards diamond or rollover night. rrrr