Originally Posted by
technical_bob
Useful info, thanks. It crossed my mind to ask to be moved, but unfortunately it turns out the LRC is having renovations and their restaurants are closed! There are some other nice hotels I'd like to try, so at this point I'm aiming to get a clean cancellation from the Marriott.
I've sent another message to the customer care team (not the hotel) to ask them if they agree that the hotel's response is unacceptable, will escalate to a phone agent if that doesn't get results. Still over a week til my stay so hopefully will get it all taken care of in time.
Emails and other non-verbal communications are a terrible way to accomplish anything, especially as others are likely in the same spot as you. A phone agent is far from an "elevation" and a note that your request is denied won't help at all.
I would pick up the phone, get this done and either have it over and done with or not as the case may be.