Originally Posted by
skye1
This is so true, and what a fight it can be. I was surprised at how even with original, purchased fare class clearly in the record, it took several phone calls to sort over several weeks. You'll get there in the end, but keep your original receipt of your ticket in terms of what the fare class was that you purchased. Be ready to make several phone calls.
I made two phone calls, to no avail. Then I sent an email through the Comments/Complaints option on delta.com and received the miles within a day.