Originally Posted by
technical_bob
I've sent a message to customer care, who have forwarded it to the property, who have responded with a refusal to provide free cancellation, and noted that they will be offering use of a pool 15 minutes walk away at Le Royal Méridien Shanghai.
I wouldn't consider that an acceptable substitute. Now, if it were the Westin and Sheraton across the street from each other in Bangkok, that's a different situation.