Originally Posted by
jspira
I find this surprising. I’ve never had a crew member refuse my polite request for a late dinner provided I told hI’m before the meal was in the oven. Flagship First should be individualized and I just a few weeks ago had a ginger ale as PDB. AA clearly needs to work on consistency issues.
It's rather difficult to "work on consistency issues" when there are no rewards for properly performing your job, and no negative consequences for failing to perform your job. The result? The passenger receives a service experience which is heavily influenced by "the mood" of today's crew.
At American Airlines, management consistently exhibits an unwillingness to effectively motivate and incentivize its employees. Hence, your service experience in the air is a crAAp shoot, just like your chances of getting the business-class seat design that you prefer on certain AA wide-body aircraft.