Originally Posted by
Often1
Unlikely any carrier does anything based on an email. A world of nuts, jealous types and whatever out there.
I would do nothing and it will eventually drop off as it hasn't been paid for. If you feel compelled to do something, call at a time when you can put the phone on speaker + mute and go about your business until the line is answered. This is not anything I would get excited about.
KLM rebooked me via Facebook messenger before just by giving the PNR!