It certainly was anecdotal - after, all the various postings regarding upgrading (and lack of same) are anecdotall so characterizing what I wrote as "extrapolating this to an entire brand is "ludicrous" is unwarranted, because in no way did I imply it.

What I think I conveyed (if you'd care to take the time to dismount from the high horse and think about it) was that if there were issues (perceived or otherwise), the upgrade issue (which has been debated ad nausem) is a symptom - not the disease - at least up to the point when the policy was clearly and unambiguously redefined by Marriott (corporate).

Furthermore I think I've been been even-handed. Witness my qualification about the treatment I've been accorded on the corporate level in this post and what I've posted about Marriott in others.

I forgot who said it, but I understand that sometimes there's a "chemistry" problem. That's why I go out of my way to avoid that employee in suburban Connecticut. (But, since it doesn't, IMO rise to the level of a major issue I don't want to go to the manager and risk the guy getting a "letter" or "reprimand" placed in his file. He's not being deliberately disrespectful, or impolite or anything of the sort - just obtuse and a lousy listener to boot.

As I posted - the other incident was serious and prompted the note to Mr. Marriott.

All in all, my 20+years (dating back to Club Marquis - I'm now Plat) expereince with Marriott has been good (upgrades or no upgrades) - if it wasn't they wouldn't be getting my business.