Originally Posted by
WineCountryUA
For non-refundable tickets canceled outside of the 24-hour window it will not go back to credit card. DId you change to new flights and get an ETC for the remainder or did you get ab ETC directly-- the latter is not the usual method but still kept the funds captive to UA.
Our tickets were cancelled well after initial ticketing. After paying a change fee, UA allows us to use full value of our tickets. After purchasing a ticket in passenger's own name, an ETC was issued. Luckily I know the drill, so we will fully utilize our large sum of ETC credit.