Originally Posted by
ffay005
Yeah, no waitlisting for non-status members. In this case, my suggestion would be to book the flights you want, preferably as far out as possible, and then call AY during Finnish office hours. Be nice, ask nicely and Janica might contact "the other department", ie revenue management. If it doesn't work, try again later.
I have an upcoming booking HEL-LHR-HEL in March 2019, and the app shows both ways upgradeable.
I'm just a basic level pleb, but website chat told me to call the UK customer service who then put me on a waitlist for my upcoming LHR-HEL flight in June. It cleared within a few hours, and no one asked or seemed to care about my status.
If they had looked at my record, they would have seen 4 flights within my membership year and not a huge amount of award points. So, I suspect they have waitlisting for everyone, as I don't think they would have been much impressed by my recent flying.
But they probably prioritise status members though.