Originally Posted by
Often1
This is the unfortunate reality of running a business in a highly-regulated space affecting multiple regulators, e.g. US and UK.
For the same reasons that people often come to FT wondering why a hotel did not siply apologize and comp a night at the hotel for some minor injury, hotels would say that it is better to sustain the occasional loss than to admit fault and risk the one crazy person who sues and obtains a lot more.
This is nonsense on stilts.The idea that making a reasonable commercial gesture towards a disabled passenger in the position of the OP is an admission of liability likely to give rise to huge future costs to BA in other cases initiated by "crazy persons" and that this explains that BA cannot possibly act differently is laughable.