Originally Posted by Globaliser
A better approach, IME, is to ask the agent to show me on the lounge access crib card where I have gone wrong. (Of course, it then transpires that I haven't, but I knew that anyway.) It saves some face for the agent, which then takes the hostility out of the situation.
What he said.
The crib sheet has 2 black cards - Platinum and Chairman's lounge - so the bleedin' obvious is on it for the agent.