FlyerTalk Forums - View Single Post - Very bad customer service in this airline !
Old May 19, 2018 | 5:10 pm
  #59  
garykung
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Originally Posted by global happy traveller
Deicing is a routine part of winter operations, managed by the airport authority and airlines have limited control. Therefore, its delay is reasonable and I highly doubt its EC261 covered.
No one in here actually claims the deicing delay is unreasonable.

Instead, using your own words - if deicing is a routine part of winter operations, that means CX can anticipate such delay and should be able to protect transit passengers accordingly.

In that case, the consequential delay because of CX's failure to protect should not occur.
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